Course Overview
This 2-day, instructor-led course covers the following topics:
- DoD organizational structure
- Action Officer roles and responsibilities
- Effective writing
- Packaging a document
- Staffing and preparing action packages
- Staff Action Control and Coordination Portal (SACCP)
- Effective briefing Have the skills needed to implement a portfolio management process
- Identify and use the appropriate tools, techniques and resources for effective portfolio management
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
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Course Objectives
- Time Management
- Telephone Etiquette
- Email Netiquette
- Security Concerns
- Correspondence Guidelines with Internal and External Audiences
- Completing DISA Form 9
- Understanding and Aggressively Pursuing a Package’s Coordination Process
- Effective Writing
- Briefing Techniques
- Professional Speaking
Course Outline
Introduction & Overview
- DISA’s Mission
- Relationship charts
- List of Joint Staff, Service, and Combatant Command Counterparts
Ethics
- Employees’ Guide to the Standards of Conduct
Time Management
Telephone and E-mail Etiquette
Security Information
Procedures for Joint Staff & Office of Secretary of Defense Correspondence and Correspondence Suspense Requirements
- General
- References
- Policies
- Procedures for processing outgoing action documents
- Correspondence suspense requirements
- Extensions of suspense dates
- Clearing of suspense actions from the AIMS
Corporate Communication
- DISA Communication Standards Manual
Correspondence
- DISA letterhead
- Correspondence flow
- Correspondence samples
- Signature blocks
- Distribution list
- “References” guidance
- “Subparagraphing” guidance
- “Enclosures” guidance
- Rules for enclosures
- “Copy to” guidance
- Assembly of correspondence for signature
- Instructions on correspondence folders
- Top 10 most common mistakes
- Corrections most frequently made
Hints for Action Officers
- Useful phone numbers
- Frequently used DISA addresses
Forms of Address, Salutation, and Complimentary Close
- General
- The White House
- The Congress
- Executive departments
- Military departments
- Military personnel
- Miscellaneous addresses
Effective Writing
- Writing tips for DISA Action Officers
- Acronyms and abbreviations
- Punctuation
- Capitalization
- Numbers
- Compound words
- Compound Words-DISA preferences
- Troublesome words
- Editing symbols
Briefing Techniques
- Building a clear, concise presentation
- Building speaking confidence
- Personal platform image
- Presentation logistics/managing the Q&A
- Professionally speaking
- PowerPoint presentation
