TSHOOT Certification Training

This training addresses the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks.

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

This 5-day TSHOOT (Troubleshooting and Maintaining Cisco IP Networks ) training and certification boot camp in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online is part of the CCNP certification path. It is designed to provide the necessary knowledge and skills to document the commonly performed maintenance functions and provide troubleshooting within an enterprise network. In addition, students will be led through all the exam objectives so that they are properly prepared to handle the TSHOOT exam at the end of the course.


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.


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Program Level


Training Delivery Methods

Group Live


5 Days / 32 hours Training

CPE credits

26 NASBA CPE Credits

Field of Study

Information Technology

Advanced Prep


Course Registration

Candidates can choose to register for the course by via any of the below methods:

Upon registration completion candidates are sent an automated course registration email that includes attachments with specific information on the class and location as well as pre-course study and test preparation material approved by the course vendor. The text of the email contains a registration confirmation as well as the location, date, time and contact person of the class.

Online enrolment closes three days before course start date.

On the first day of class, candidates are provided with instructions to register with the exam provider before the exam date.

Complaint Resolution Policy

To view our complete Complaint Resolution Policy policy please click here: Complaint Resolution Policy

Refunds and Cancellations

To view our complete Refund and Cancellation policy please click here:  Refund and Cancellation Policy 

Course Outline

Tools and Methodologies of Troubleshooting

  • Troubleshooting principles
  • Structured troubleshooting approaches
    • Top-down troubleshooting approach
    • Bottom-up troubleshooting approach
    • Divide-and-Conquer troubleshooting approach
    • Follow-the-Path troubleshooting approach
    • Compare-Configurations troubleshooting approach
    • Swap-Components troubleshooting approach
  • Troubleshooting example using six different approaches

Structured Troubleshooting

  • Troubleshooting method and procedure
  • Troubleshooting example based on the structured method and procedures

Network Maintenance Tasks and Best Practices

  • Structured network maintenance
  • Network maintenance processes and procedures
  • Network maintenance services and tools
  • Integrating troubleshooting into the network maintenance process

Basic Switching and Routing Process and Effective IOS Troubleshooting Commands

  • Basic Layer 2 switching process
  • Basic Layer 3 routing process
  • Selective information gathering using IOS show commands, debug commands, ping, and Telnet

Using Specialized Maintenance and Troubleshooting Tools

  • Categories of troubleshooting tools
  • Traffic-capturing features and tools
  • Information gathering with SNMP
  • Information gathering with NetFlow
  • Network event notification

Troubleshooting Case Study: SECHNIK Networking

  • SECHNIK networking trouble ticket 1
  • SECHNIK networking trouble ticket 2
  • SECHNIK networking trouble ticket 3

Troubleshooting Case Study: TINC Garbage Disposal

  • TINC Garbage Disposal trouble ticket 1
  • TINC Garbage Disposal trouble ticket 2
  • TINC Garbage Disposal trouble ticket 3
  • TINC Garbage Disposal trouble ticket 4

Troubleshooting Case Study: PILE Forensic Accounting

  • PILE Forensic Accounting trouble ticket 1
  • PILE Forensic Accounting trouble ticket 2
  • PILE Forensic Accounting trouble ticket 3
  • PILE Forensic Accounting trouble ticket 4
  • PILE Forensic Accounting trouble ticket 5

Troubleshooting Case Study: RADULKO Transport

  • RADULKO Transport trouble ticket 1
  • RADULKO Transport trouble ticket 2
  • RADULKO Transport trouble ticket 3
  • RADULKO Transport trouble ticket 4


300-135 TSHOOT exam details

  • Number of Questions: 15-25
  • Passing Score: 790/Variable
  • Test Duration: 120 minutes
  • Test Format: Some multiple choice questions, but primarily testlets, simlets and router simulations
  • Test Delivery: Pearson VUE
Exam Objectives
Network Principles
Layer 2 Technologies
Layer 3 Technologies
VPN Technologies
Infrastructure Security
Infrastructure Services

Phoenix TS is an authorized Pearson VUE testing center. To register for your CCNP exam(s), simply select Phoenix TS as your preferred testing center on the Pearson VUE website or call our center directly to schedule your exam.

TSHOOT Training FAQs

Who should take this course?

This course is intended for Network Engineers, Help Desk Technicians
Technical Support Personnel, and IT professionals responsible for configuring and maintaining switched networks.

What is the recommended experience for this course?

Students should have at least one year of networking experience,
CCNA Routing and Switching certification, and knowledge of IP and internetworking technologies.

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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