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Phoenix TS

Communication Strategies Training

Course Overview

This 1-day, instructor-led course teaches participants how their communication skills influence others. This training teaches students how to:

  • Identify common communication problems 
  • Develop skills to ask questions 
  • Learn non-verbal messages 
  • Develop skills for active listening 
  • Learn to handle difficult situations 
  • Assert oneself 

Schedule

Communication Strategies Training

date
location
price
10/04/21 - 10/04/21 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
10/12/21 - 10/12/21 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
10/12/21 - 10/12/21 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
11/15/21 - 11/15/21 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
11/22/21 - 11/22/21 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
11/22/21 - 11/22/21 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
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Course Objectives

  • Understand what communication is

  • Identify ways that communication can happen

  • Identify barriers to communication and how to overcome them

  • Develop their non-verbal and paravermal communication skills

  • Use the STAR method to speak on the spot

  • Listen actively and effectively

  • Ask good questions

  • Use appreciative inquiry as a communication tool

  • Adeptly converse and network with others

  • Identify and mitigate precipitating factors

  • Establish common ground with others

  • Use “I” messages

Course Outline

Module 1: Getting Started 

  • Introductions 
  • Learning Objectives 
  • Student Objectives 

Module 2: The Big Picture 

  • What is Communication? 
  • How Do We Communicate? 
  • Other Factors in Communication 

Module 3: Understanding Communication Barriers 

  • An Overview of Common Barriers 
  • Language Barriers 
  • Cultural Barriers 
  • Differences in Time and Place 

Module 4: Paraverbal Communication Skills 

  • The Power of Pitch 
  • The Truth about Tone 
  • The Strength of Speed 

Module 5: Non-Verbal Communication 

  • Understanding the Mehrabian Study 
  • All About Body Language 
  • Interpreting Gestures 

Module 6: Speaking Like a STAR 

  • S=Situation 
  • T=Task 
  • A=Action 
  • R=Result 

Module 7: Listening Skills 

  • Seven Ways to Listen Better Today 
  • Understanding Active Listening 
  • Sending Good Signals to Others 

Module 8: Asking Good Questions 

  • Open Questions 
  • Closed Questions 
  • Probing Questions 

Module 9: Appreciative Inquiry 

  • The Purpose of AI 
  • The Four Stages 

Module 10: Mastering the Art of Conversation 

  • Level One: Discussing General Topics 
  • Level Two: Sharing Ideas and Perspectives 
  • Level Three: Sharing Personal Experiences 
  • Our Top Networking Tips 

Module 11: Advanced Communication Skills 

  • Understanding Precipitating Factors 
  • Establishing Common Ground 
  • Using “I” Messages 

Module 12: Wrap Up 

Communication Strategies Training Resources

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