Phoenix TS

Decision Making & Problem Solving Training

Course Overview

This 3-day, instructor-led course is designed to help students through the problem-solving process to make the best decisions for their organizations. This training teaches students how to:

  • Define decisions
  • Apply appropriate decision frames
  • Avoid overconfidence
  • Deal with uncertainty
  • Develop numerous high-quality options
  • Evaluate and select a final option
  • Review and learn from experience
  • Identify optimal decision outcomes
  • Identify and manage linked decisions


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Objectives

  • Applying problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriated solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Course Outline

Part I – Decision Making

Getting Started

  • Workshop objectives

Problem Solving Method

  • What is a problem?
  • What is creative problem solving?
  • The steps in the creative problem solving process
  • Case study
  • Module review questions

Information Gathering

  • Understanding types of information
  • Identifying key questions
  • Methods of information gathering
  • Case study
  • Review questions

Problem Defintion

  • Defining the problem
  • Determining problem origination
  • Defining the present state and the desired state
  • Stating and restating the problem
  • Analyzing the problem
  • Writing the problem statement
  • Case study
  • Review questions

Preparing for Brainstorming

  • Identifying mental blocks
  • Removing mental blocks
  • Stimulating creativity
  • Case study
  • Review questions

Generating Solutions (I)

  • Brainstorming basics
  • Brain writing and mind mapping
  • Duncker diagrams
  • Case study
  • Review questions

Generating Solutions (II)

  • The Morphological Matrix
  • The six thinking hats
  • The Blink Method
  • Case study
  • Review questions

Analyzing Solutions

  • Developing criteria
  • Analyzing wants and needs
  • Using cost/benefit analysis
  • Case study
  • Review questions

Selecting a Solution

  • Doing a final analysis
  • Paired comparison analysis
  • Analyzing potential problems
  • Case study
  • Review questions

Planning Your Next Steps

  • Identifying tasks
  • Identifying resources
  • Implementing, evaluating, and adapting
  • Case study
  • Review questions

Recording Lessons Learned

  • Planning the follow-up meeting
  • Celebrating successes
  • Identifying improvements
  • Case study
  • Review questions

Wrapping Up

  • Words from the wise

Part II – Critical Thinking

Getting Started

  • Workshop objectives

Components of Critical Thinking

  • Applying reason
  • Open mindedness
  • Analysis
  • Logic
  • Case study
  • Review questions

Non-Linear Thinking

  • Step out of your comfort zone
  • Don’t jump to conclusions
  • Expect and initiate change
  • Adaptability
  • Case study
  • Review questions

Logical Thinking

  • Ask the right questions
  • Organize the data
  • Evaluate the information
  • Draw conclusions
  • Case study
  • Review questions

Critical Thinking (I)

  • Active listening
  • Curiosity
  • Self-discipline
  • Humility
  • Case study
  • Review qustions

Critical Thinking (II)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware
  • Case study
  • Review questions

Evaluate the Information

  • Making assumptions
  • Identifying bias
  • Clarifying questions
  • SWOT analysis
  • Case study
  • Review questions

Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Improved problem solving
  • Increased emotional intelligence
  • Case study
  • Review questions

Changing Your Perspective

  • Limitations with your point of view
  • Considers other viewpoints
  • Influences on bias
  • Analyzing new information
  • Case study
  • Review questions

Problem Solving

  • Preparation or familiarization
  • Production
  • Judgement and evaluation
  • Case study
  • Review questions

Putting it all Together

  • Retaining new skills
  • Reflect and learn from mistakes
  • Asking the right questions
  • Practicing critical thinking
  • Case study
  • Review questions

Decision Making & Problem Solving Training Resources

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