Phoenix TS

Developing, Managing and Meeting Performance Standards

Course Overview

This 2-day, instructor-led course is ideal for members of the federal budgeting, planning and management community that are tasked with performance planning, formulating budgets or management duties. This training prepares students to:

  • Demonstrate the knowledge requirements for performance measurement and explain its significance
  • Describe the foundation of measuring performance
  • Identify the elements of successful performance measurement and management practices
  • Thoroughly understand performance measurement terminology
  • Develop strategies, performance goals and measures
  • Align performance measures with strategic goals
  • Verify and validate performance related data
  • Explain performance monitoring and reporting best practices
  • Use performance related information to make better decisions
  • Conduct program evaluations to improve performance


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Goal Setting

  • Rewrite goals to measurable 
  • Discuss the metrics
  • Create a plan for success

Ongoing Performance Management 

  • Assessing performance isn’t a one-time event 
  • Make a habit of providing feedback 
  • Rewriting feedback to be constructive
  • Create a plan for coaching

Developing Employees

  • Understand your employees’ wants and needs 
  • Expand your employees’ skill Sets 
  • Craft a development plan 
  • How to develop someone who’s struggling

Formal Performance Reviews

  • The case against (and for) annual appraisals 
  • Assess performance but rethink ratings 
  • How to conduct the review conversation 
  • Define new goals for a new cycle

Tough Topics

  • Responding to the steady worker 
  • Preventing burnout on your team 
  • Managing the performance of remote employees
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