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Phoenix TS

Employee Performance Discussions Training

This training covers proven communication approaches to reach a common understanding of expectations, monitoring employee performance and providing ongoing feedback.

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

This 2-day, instructor-led course covers the following topics:

  • Utilize proven communication approaches to reach a common understanding of expectations
  • Monitor performance and provide ongoing feedback to avoid surprises
  • Deliver effective performance- focused feedback
  • Overcome reluctance toward conducting performance-based discussions
  • Eliminate personal issues that get in the way of effective performance discussions
  • Communicate and recognize successful performance
  • Plan interim and annual performance review conversations
  • Recognize the differences between performance and conduct

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

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Course Outline

Getting Started

The Basics

  • What is performance? 
  • How does performance work? 
  • Tools
  • Three-Phase Process
  • Assessments
  • Performance Reviews

Goal Setting

  • SMART Goal Setting 
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results

Establishing Performance Goals

  • Strategic Planning 
  • Job Analysis
  • Setting Goals
  • Motivation

360 Degree Feedback

  • What is 360 degree feedback? 
  • Vs. Traditional Performance Reviews
  • The Components

Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination

Kolb’s Learning Cycle

  • Experience
  • Observation
  • Conceptualization 
  • Experimentation

Motivation

  • Key Factors
  • The Motivation Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting

The Performance Journal

  • Record Goals and Accomplishments 
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track

Creating a Performance Plan

  • Goals
  • Desired Results
  • Prioritization
  • Measure 
  • Evaluation

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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