Phoenix TS

Improving Habits

Course Overview

In this live, online coursestudents explore various time managementorganizational tools and techniques, and problem solving methods so that they can accomplish more each day, and make decisions that bring rewards to the team. Participants will build a customized productivity plan for their professional lives. In addition, this course will teach participants to solve problems and make better decisions. They will learn to identify options, research them, and then put everything together in a way that works.  

At the conclusion of this course, participants will be able to do the following:

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate
  • Explain why multi-tasking is a myth
  • Describe what role long-term goals play in short-term efficiency
  • Apply the 80/20 rule and learn how it should affect planning
  • Identify the characteristics of a good organizational system
  • Develop a plan for an efficient workspace, including a customized information center and a filing system
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors
  • Use the Eisenhower principle to prioritize work
  • Say No
  • Use routines to simplify your life
  • Understand why you procrastinate and develop methods for tackling tasks
  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Module 1: Personal Efficiency

Module 2: Developing the Right Attitude

  • Useful Skill Sets
  • Useful Attitudes

Module 3: The Building Blocks of a Good Organizational System

  • Pareto’s Principle
  • Characteristics of a Good Organizational System

Module 4: Creating the Right Environment

  • Garbage Out!
  • Laying Out Your Workspace
  • Re-Designing Your Workspace
  • Setting up a Daily System
  • Setting up a Filing System
  • Putting it in Action

Module 5: Setting up Your Virtual Environment

  • Key Components of a System
  • Case Studies
  • Making Connections

Module 6: Managing Information in Six Easy Steps

  • GOPHER It!
  • Processing Email Messages
  • Digging Donald out of the Hole

Module 7: Prioritizing Your Tasks

  • The Urgent-Important Matrix
  • Putting Tasks in Their Place

Module 8: Saying No

Module 9: Creating Routines

  • How Routines Can Simplify Your Life

Module 10: Stopping Procrastination Now!

  • Tackling Procrastination
  • A Challenge to Change

Module 11: Overview of Problem Solving and Decision Making

  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Module 12: Making Decisions

  • What it means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Module 13: The Problem-Solving Model

  • Model Overview
  • Real Problems

Module 14: The Problem-Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
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