Phoenix TS

Interviewing Techniques Training

Course Overview

This 2-day, instructor-led course is designed for teaching managers to refine their interview skills and techniques. This training will address:

  • Finding the right person for the job
  • Ask the appropriate questions
  • Recognizing the cost of hiring the wrong person
  • Developing a job analysis and position profile


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Objectives

  • Recognizing the costs incurred by an organization when a wrong hiring decision is made.
  • Developing a fair and consistent interviewing process for selecting employees.
  • Preparing better job advertisements and use a variety of markets.
  • Being able to develop a job analysis and position profile.
  • Using traditional, behavioral, achievement oriented, holistic, and situational (critical
  • incident) interview questions.
  • Effectively interviewing difficult applicants.
  • Understand the basic employment and human rights laws that can affect the hiring process.

Course Outline


Course Overview

  • Introductions
  • Agenda
  • Course Objectives
  • Personal Objectives

History of the Interviewing Process

  • History of the interviewing process
  • Stress interviewing
  • Structured interviewing

The Recruitment and Selection Process

  • The six stages of the hiring process

Factors in the Hiring Process

  • The three levels of factors in the hiring process

Cost Analysis

  • Analyze the cost of hiring an employee

Job Analysis and Position Profiles

  • Determining what you’re hiring for
  • Performing a job analysis
  • Writing a position profile in this session

Determining the Skills You Need

  • Determine what technical and performance skills the candidate will need
  • Examine various ways of doing this

Finding Candidates

  • Examine the advantages and disadvantages of various advertising methods

Advertising Guidelines Five Key Points Ten Tests for Advertising

  • The ten tests of advertising
  • Apply them to job advertisements

Screening Resumes The Screening Process Developing a Guide

  • Resume screening guide
  • What that is
  • How to develop one
  • How to use it

Performance Assessments

  • Technical exercise
  • Performance exercise

Problems Recruiters Face

  • Common mistakes recruiters make and how to avoid them

Interviewing Barriers

  • Human mistakes that recruiters make

Non-Verbal Communication

  • Non-verbal signals

Types of Questions

  • Open questions
  • Closed questions
  • Probes

Traditional vs. Behavioral Interviews Behavioral Interviewing Sample Questions

  • Behavioral interviewing
  • How it differs from traditional interviewing
  • Develop some sample behavioral questions

Other Types of Questions Achievement-Oriented and Holistic Questions Making Connections

  • Achievement oriented questions
  • Holistic questions

The Critical Incident Technique

  • Critical incident questions
  • Their valuable, how to develop them, and how to use them

Listening for Answers Listen Well Committing to Change

  • Listening for what the candidate does and does not say
  • Key listening skills

Difficult Applicants

  • Four difficult applicants
  • Ways to get the information you’re looking for

Interview Preparation and Format

  • Things to do before, during, and after the interview

Other Interview Techniques

  • Five most common methods to keep an interview moving

Scoring Responses

  • How to use performance-based rating scales

Checking References

  • How to check references and use a reference guide

Human Rights

  • Key human rights issues that recruiters face

Skill Application

  • Developing an interview guide
  • Role-playing the interview
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