Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
Our 3-day instructor-led ITIL Specialist: Drive Stakeholder Value training and certification course in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
Schedule
ITIL® Specialist: Drive Stakeholder Value
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Course Objectives
- Effectively manage stakeholders and foster valuable relationships
- Optimize Customer Experience and User Experience
- Embed a customer-centric approach to service design
- Evolve service level agreements into experience level agreements
- Develop mutually agreed requirements
ITIL Specialist: Drive Stakeholder Value
Exam Details
ITIL Specialist: Drive Stakeholder Value Training FAQs
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
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