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ITIL® Specialist: Drive Stakeholder Value

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

Our 3-day instructor-led ITIL Specialist: Drive Stakeholder Value training and certification course in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Schedule

ITIL® Specialist: Drive Stakeholder Value

date
location
price
9/21/22 - 9/23/22 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
10/12/22 - 10/14/22 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
11/02/22 - 11/04/22 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
12/07/22 - 12/09/22 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
1/11/23 - 1/13/23 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
2/15/23 - 2/17/23 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
3/15/23 - 3/17/23 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
4/19/23 - 4/21/22 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
5/17/23 - 5/19/23 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
6/21/23 - 6/23/23 (3 days)

8:30AM - 4:30PM EST

Online
Open
$2,549
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Course Objectives

  • Effectively manage stakeholders and foster valuable relationships
  • Optimize Customer Experience and User Experience
  • Embed a customer-centric approach to service design
  • Evolve service level agreements into experience level agreements
  • Develop mutually agreed requirements

ITIL Specialist: Drive Stakeholder Value

Exam Details

Time allocated: 90 minutes
Number of questions: 40 multiple-choice
Passing score: 70% (28 correct answers)
Format: Online or Paper; closed-book
 
 

ITIL  Specialist: Drive Stakeholder Value Training FAQs

Who should take this course?
Professionals who engage with stakeholders by increasing stakeholder satisfaction and best service offerings;
 
What is the recommended experience for this course?
Prerequisites: Holding the ITIL 4 Foundation certification. At least 10 hours of personal study during the course  OR the ITIL® 4 Managing Professional Transition certification is recommended.
 

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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