Phoenix TS

Leadership Management Training for Non Supervisors

Course Overview

Every worker has traits that when applied with purpose allow them to emerge as a leader. The objective of this program is to help non-supervisory employees recognize their personality styles, and then guide them to apply their strengths to the tenets of leadership roles. Participants in this program learn about their personality and behavioral style through a series of DiSC assessments. Each participant’s understanding of his or her DiSC profile will inform classroom lessons on leadership principles.   At the conclusion of this training program, participants will be able to do the following:

  • Understand their DiSC Workplace assessment profile
  • Identify and understand the essential roles of a leader.
  • Identify their leadership style.
  • Identify leadership critical success factors.
  • Identify the types of teams.
  • Implement the TORI team building model.
  • Identify the five stages of team development.
  • Identify their team player type.
  • Develop a team action plan.
  • Identify the responsibilities of a supervisor.
  • Discern between orders, requests, and suggestions.
  • Efficiently manage challenging situations.
  • Recognize the importance of preparing for negotiation.
  • Identify different negotiation styles.


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Module 1: Understanding Leadership 

  • About Leadership 
  • Understanding Your Comfort Zone 
  • Managing Performance 
  • Servant Leadership 
  • Onboarding and Orientation 

Module 2: Five Practices 

  • Practices OneChallenge the Process 
  • Practice Two: Inspire a Shared Vision 
  • Practice Three: Enable Others to Act 
  • Image Identification 
  • Practices FourModel the Way 
  • Practice Five: Encourage the Heart 
  • Practices in Practice 

Module 3: Building Trust 

  • The Cycle of Trust and Performance 
  • Trust Exercise 

Module 4: Managing Change 

  • About Change 
  • Individual Exercise 
  • Debrief 
  • Key Factors in Successful Change 

Module 5: The Four Room Apartment  Module 6: Time Management Tips and Tricks 

  • Getting Things in Order 
  • Mastering Email 
  • Time Management Tips 

Module 7: Managers vs. Leaders  Module 8: Types of Thinking 

  • Directional Thinking 
  • Consequential Thinking 
  • Ethics 101 

Module 9: Influence Strategies  Module 10: Managing Relationships 

  • The Relationship Cycle 
  • Coaching Through Conflict 
  • Validating Personal Conflict Strategies 
  • Preparing for Conflict  
  • Managing Stress 

Module 11: A Simple Problem-Solving Process 

  • Systematic Problem Solving 
  • Personal Problems 

Module 12: Strategic Planning 

  • SWOT Analysis 
  • Individual Analysis 

Module 13: Doing Delegation Right 

  • What is Delegation? 
  • Group Definitions 
  • Levels of Delegation 
  • Delegation Role Plays 

Module 14: Criteria for Useful Feedback 

  • Introduction Exercise 
  • Giving Constructive Feedback 

Module 15: Feedback Techniques  

  • Role Play 
  • Demonstrations 

Module 16: Mastering Your Body Language 

Module 17: Meeting Management 

  • Preparing for Meetings 
  • Managing Meetings 
  • Presentation Tips 
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