Phoenix TS

Managing Employee Conduct and Performance Training

This 2-day training provides students with knowledge and skills for managing employee problems, performance, and other challenges.

Course Overview

This 2-day instructor-led training teaches professionals the necessary skills and techniques to:

  • Distinguish between a performance problem and a conduct problem
  • Determine when employee conduct is actionable
  • Decide whether to take formal or informal action
  • List the most common factors in assessing penalties
  • Follow the correct steps in a performance counseling session
  • Write a performance improvement plan
  • Learn the steps in a performance-based action


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Day 1

  • Dealing with Problem Employees
  • A Strategic Overview
  • Disciplinary offenses
  • Disciplinary Actions
  • Deciding the Penalty
  • Proof and Documentation
  • Dealing with Common Problems

Day 2

  • The Most Common Mistakes
  • Probationary Period
  • Preventative Steps and Extreme Steps
  • Handling Performance Problems
  • The Performance Improvement Plan
  • The Performance-Based Action
  • Within-Grade-Increases
  • Labor Issues (Conditions of Employment, Formal Discussion, Weingarten Rights, What is a Past Practice, Our Union stewards Official Time, Reprisal, and ULP)
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