Phoenix TS

Office Politics Training

Course Overview

This 1-day, instructor-led course will help participants successfully recognize and navigate office politics. This training will address:

  • Creating and maintaining better relationships
  • Communicating and working with your peers and colleagues
  • Being better team members to be more successful and productive


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Objectives

At the conclusion of this class, students will be able to do the following:

  • Understand the purpose and benefits of office politics.
  • Setting boundaries and ground rules for new employees.
  • Learn to interact and influence among colleagues.
  • Learn how to manage various personality types in the office.
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function.

Course Outline


  • Understand office politics
  • Manage various personality types
  • Gain support and effectively network

New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

It’s About Interacting and Influencing

  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Dealing with Rumors, Gossip, and Half-Truths

  • Its effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Office Personalities (I)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned/Nancy

Office Personalities (II)

  • Information keeper
  • Know-it-all
  • The Apple – polisher
  • Nosey neighbor

Getting Support for Your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame


  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don’t hide in your office

Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation Dos and Don’ts

History of Social and Emotional Intelligence

  • Defining social and emotional intelligence

Understanding Self-Awareness

Improving Self-Management through Reflection

  • Reflective diary

Empathy, Organizational and Service Awareness

  • Empathy
  • Organizational awareness
  • Service awareness

Identifying Relationship Skills

  • N’Derial III

Decision Making

  • Decision making traps
  • Decision wheel method

Philosophy Statement

Wrapping Up

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