Phoenix TS

Performance Management Training

Course Overview

This 1-day, instructor-led course will help leaders to manage for optimum performance. This training will address:

  • How to contribute to motivating work environments
  • How to understand the role of goal setting in performance management
  • How to use ideal tools to help employees set and achieve goals
  • How to apply a three-phase model that will help prepare employees for peak performance


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Getting Started

  • Introduction
  • Course objectives
  • Action plans

The Basics (I)

  • What is performance management?
  • How Does Performance Management Work?
  • Tools
  • Case Study I
  • Case Study II

The Basics (II)

  • Three Phase Process
  • Assessments
  • Performance Reviews
  • Case Study I
  • Case Study II

Goal Setting

  • SMART Goal Setting
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results
  • Case Study I
  • Case Study II

Establishing Performance Goals

  • Strategic Planning
  • Job Analysis
  • Setting Goals
  • Motivation
  • Case Study I
  • Case Study II

360 Degree Feedback

  • What is 360 Degree Feedback?
  • Vs. Traditional Performance Reviews
  • The Components
  • Case Study I
  • Case Study II

Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study I
  • Case Study II

Kolb’s Learning Cycle

  • Experience
  • Observation
  • Conceptualization
  • Experimentation
  • Case Study I
  • Case Study II


  • Key Factors
  • The Motivation Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting
  • Case Study I
  • Case Study II

The Performance Journal

  • Record Goals and Accomplishments
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track
  • Case Study I
  • Case Study II

Creating a Performance Plan

  • Goals
  • Desired Results
  • Prioritization
  • Measure
  • Evaluation
  • Case Study I
  • Case Study II
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