Phoenix TS

Transitioning to Team Lead or Supervisor

Course Overview 

This 1-day, instructor led course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This class is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader.  At the conclusion of this course, participants will be able to:

  • Adjust to the supervisor’s role with confidence. 
  • Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees. 
  • Identify key attitudes that they can develop to enhance their supervisory skills. 
  • Use time management and planning techniques to maximize their success. 
  • Develop a technique for giving instructions that are clear and understood. 
  • Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent. 


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Module 1: Course Overview 

Module 2: Making the Transition 

  • How Will My Role Change? 
  • Questions Supervisors Have 

Module 3: Responsibilities of a Supervisor 

  • Making Connections 

Module 4: Key Behaviors and Attitudes 

  • Building the Right Environment 
  • Motivation from Within 
  • Committing to Lifelong Learning 

Module 5: Setting Goals 

  • Know Where You Are Going 
  • Setting Goals with SPIRIT 

Module 6: Planning for Success 

  • How Can Planning Help Me? 
  • Getting Things in Order 
  • Mastering Email 
  • Time Management Tips 
  • The Parts of a Good Plan 
  • The Next Steps 

Module 7: Active Listening Techniques 

  • About Active Listening 
  • Key Listening Skills 
  • Tips for Becoming a Better Listener 

Module 8: Communication Skills 

  • Questioning Skills 
  • Probing Techniques 
  • Pushing My Buttons 
  • What Is Said and What Is Heard 
  • Managing Non-Verbal Messages 

Module 9: Giving Feedback 

  • Six Characteristics of Effective Feedback 
  • Skill Building 
  • Receiving Feedback 

Module 10: Giving Instructions 

  • Paper Tearing Exercise 
  • Techniques for Giving Instructions 

Module 11: Orders, Requests, and Suggestions 

  • Defining the Terms 
  • Making Connections 

Module 12: Managing Conflict 

  • The Conflict Resolution Process 
  • Breaking Down the Process 

Module 13: Managing Challenging Situations 

  • Steps for a Difficult Conversation 

Module 14: Developing Relationships 

  • Understanding Your Relationships 
  • Establishing Credibility 


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